Frequently Asked Questions

Got questions about a Product Information Management (PIM) platform?

We have compiled a list of FAQs to provide you with essential information and help you better understand how a PIM can benefit your business.

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What is a Product Information Management platform and how can it benefit my business?

A Product Information Management (PIM) platform is a software solution that organises all of your product data into a centralised location. This enables you to efficiently manage, optimise, and distribute your product information across multiple channels. The benefits of using a PIM include increased data accuracy, faster time to market, improved customer experience, and safeguarding against risk.

What types of data can be managed with PIM software?

A good PIM can manage various types of product data, including, but not limited to:

Product descriptions, specifications, images and videos, pricing information, Stock Keeping Units (SKUs), inventory levels, technical documentation, marketing content, and translations for global markets.

Can a PIM integrate with my current systems?

Sinc is designed with integrations in mind. Our APIs are simple to use and full documentation is provided. Plus, our team will work with you to ensure a smooth and efficient implementation process.

How long does it take to get set up on a PIM platform?

Some PIM platforms can be complex and take a long time to implement and deploy. Sinc has been built to be quick and easy to deploy, either by you and your team, or with our expert assistance.

What support and training is available after implementation?

We offer comprehensive support and training to ensure your team is equipped with the knowledge and resources needed to effectively use Sinc. There are various support options depending on the plan you select.

What are the key benefits of using PIM software?

The key benefits include:

  • Improved data accuracy and consistency
    • Centralised management of product data minimises errors and inconsistencies
  • Faster time-to-market
    • Streamlined processes enable quicker product launches
  • Enhanced customer experience
    • Accurate and detailed product information improves customer satisfaction
  • Scalability
    • Easily manage growing product catalogs and expanding markets
  • Efficiency
    • Reduces manual work and optimises workflows

How does a PIM handle multiple languages and regions?

PIM software supports localisation by enabling users to manage product information in multiple languages and tailor data to specific regions or markets. This includes handling local currencies, units of measurement, and cultural differences in product descriptions.

Can PIM software help with SEO?

Sinc PIM software can enhance SEO efforts by ensuring that product information is optimised for search engines. It enables users with the relevant permissions to include relevant keywords, meta descriptions, and other SEO-related data in product information, which can improve search engine rankings and visibility.

How is data security handled in PIM software?

Different PIM platforms employ varying security measures to protect sensitive product data. Sinc utilises Amazon AWS to ensure an extremely high level of data security and redundancy. On-platform measures include role-based access control, restrictions on change approvals, and admin-only permissions.

Is PIM software customisable?

A good PIM system offers numerous customisation options to fit specific business needs. This can include custom data fields, template creation, workflows, and integrations with other tools. You should consider your own requirements before shortlisting potential PIM systems for your business.

How is product data imported into a PIM system?

With Sinc, product data can be imported through various methods, including CSV or Excel file uploads, API integrations with other systems, or manual data entry. A good PIM should provide tools for data mapping and transformation to ensure compatibility with existing data structures.

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